Last updated: September 19, 2026
Welcome to americannaturalpremium.com (the “Site”), run by American Natural Premium (“we,” “us,” “our”), a family business in Grafton, Wisconsin. These Terms and Conditions apply when you use the Site or buy from us. By using the Site or placing an order, you agree to them. If you don’t agree, please don’t use the Site.
Other policies
These Terms include our Shipping Policy, Returns & Refunds, Satisfaction Guarantee and Privacy Policy.
Who can buy
You must be at least 18 years old to place an order. We ship only to addresses in the 48 contiguous United States.
Your account
If you create an account, please keep your password private and your information up to date. You’re responsible for activity on your account. Tell us right away if you think someone else has used it.
Products and feeding information
We work hard to describe our recipes accurately, including ingredients, guaranteed analysis and feeding guidelines. Packaging and recipes can change, so always check the label on the bag you receive. Feeding guidelines are a starting point; every dog is different.
Information on the Site, including breed guides and articles, is general information and not veterinary advice. Talk with your veterinarian about your dog’s health, allergies or special diet needs, and switch foods gradually.
Prices and payment
- Prices are in U.S. dollars and can change at any time. The price at checkout when you place your order is the price you pay.
- We accept payment through WooPayments (powered by Stripe), including major cards, Apple Pay and Google Pay where available.
- We collect sales tax at checkout in the states where the law requires us to. You’ll see it before you pay.
- Discount and promo codes can’t be combined with each other unless we say so, have no cash value, can’t be applied to an order you’ve already placed, and may expire or be withdrawn.
Orders
Your order is an offer to buy. We accept it when we ship it. We may refuse or cancel an order, for example for suspected fraud, an address we can’t ship to, or limited stock, and we’ll refund any payment for a canceled order in full. We may also limit quantities per order or household. You can change or cancel your own order any time before it’s handed to UPS by calling (262) 376-5390.
Errors
Now and then a price or product detail is wrong because of a typo or a system glitch. If that happens on something you ordered, we’ll either cancel the order and refund you in full, or call or email you with the correct price and let you decide before we ship. We won’t charge you more than the price you saw without asking you first.
Shipping, returns and our guarantee
Orders ship the same or next weekday by UPS. Orders over $50 ship free in the lower 48; smaller orders ship at live UPS rates shown at checkout. Title and risk of loss pass to you when the order is delivered, and if a package is lost or doesn’t arrive, tell us and we’ll file a UPS claim and replace or refund it. Damaged, missing or wrong items must be reported within 3 days of delivery. We don’t accept product returns except for quality testing or inspection that we arrange with you, and we pay the postage when we do. Opened bags are covered by our Satisfaction Guarantee within 30 days of delivery. Full details are in the policies linked above.
Emails and reminders
If you sign up for our newsletter or a run-out reminder, we’ll email you about it. You can unsubscribe any time using the link in any email. If you give us your phone number, we’ll use it to reach you about your order or a claim, not for marketing.
Reviews and content you send us
If you post a review, photo or comment, it must be honest and your own, and not include anything unlawful or offensive. You give us permission to display and share it on our Site, in our emails and on social media, using your first name and last initial. We may remove content that breaks these rules. We don’t pay for reviews or edit them to change what someone said.
Using the Site
Please don’t misuse the Site: no hacking, scraping, automated ordering, interfering with other shoppers, or using it for anything unlawful. The Site’s text, photos, logos and designs belong to American Natural Premium or our licensors, and you may not copy them for commercial use without our permission.
Programs with their own terms
If you join our breeder program or affiliate program, any terms we give you for that program apply along with these Terms. Where the two disagree, the program terms win for that program.
Disclaimers
The Site is provided “as is.” To the extent the law allows, we don’t promise the Site will always be available or error-free, and we disclaim implied warranties about the Site itself. This doesn’t affect our promises about the food: our Satisfaction Guarantee stands, and nothing in these Terms limits any rights you have under law that can’t be waived.
Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental or consequential damages, and our total liability for any claim about an order is limited to the amount you paid for that order. Some states don’t allow these limits, so they may not apply to you.
Governing law
These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Ozaukee County, Wisconsin, unless the law where you live requires otherwise. Before filing any claim, please call us first. Most problems get solved with a phone call.
Changes
We may update these Terms. The version posted when you place an order applies to that order. We’ll change the “Last updated” date when we do.
Contact us
American Natural Premium, 1964 Wisconsin Avenue, Grafton, Wisconsin 53024
Phone: (262) 376-5390
Email: alex@americannaturalpremium.com