Last updated: September 19, 2026
We stand behind every bag we make in Wisconsin. If a recipe isn’t the right fit for your dog, tell us. We’ll listen, and we’ll work it out together.
What’s covered
- Products bought on americannaturalpremium.com.
- Opened bags are covered, even if your dog tried it and turned up its nose.
- Contact us within 30 days of delivery.
- Proof of purchase (your order number or confirmation email) is required.
- One guarantee claim per household, per recipe.
How it works
- Get in touch. Call (262) 376-5390 or email alex@americannaturalpremium.com. Have your order number handy.
- Tell us about your dog. What you fed, for how long, and what you noticed. Sometimes a different protein or a slower switch solves it, and we’re happy to help.
- Choose your fix. It’s your call: we’ll exchange it for another recipe or refund your purchase.
Exchanges
If you choose an exchange, we’ll ship you a different recipe of equal value at no charge, shipping included. If the recipe you want costs more, we’ll tell you the difference and get your OK before we ship it. If it costs less, we’ll refund the difference to your original payment method.
Refunds
Refunds go back to your original payment method. We process approved refunds within 5 business days; your bank or card issuer may take a few more days to post it.
A guarantee refund covers the price you paid for the product. Original shipping charges aren’t refunded, because that shipping already happened. The one exception is when the problem was ours: if an item arrived damaged, missing or wrong, you get your shipping back too.
Do I need to send the bag back?
Usually not. We only ask for a bag back when it needs to be tested or inspected for a quality concern. If we do, we’ll send instructions and a prepaid shipping label, so it never costs you anything.
Bought at a pet store?
The guarantee above covers purchases made on this website. If you bought our food at a pet store, please call or email us and we’ll sort it out together.
Damaged, missing or wrong item
That’s separate from the guarantee and just as easy: contact us within 3 days of delivery with your order number and a photo of the bag and box, and we’ll make it right.
Common questions
My dog won’t eat the new food. What should I do first?
Call us. Switching foods too quickly is a common reason a dog turns up its nose, and we can walk you through a gradual switch or suggest a recipe with a different protein. If it still isn’t right, the guarantee has you covered.
Does the guarantee cover treats and freeze-dried recipes?
Yes, every American Natural Premium product bought on this website.
Do I pick the exchange or the refund?
You do. Tell us which you’d prefer and that’s what we’ll do.
Is there anything the guarantee doesn’t cover?
Three things: claims made more than 30 days after delivery, products bought somewhere other than this website, and a repeat claim on the same recipe from the same household. If you bought our food at a pet store, the guarantee above doesn’t apply, but please call us anyway. We’ll still help you sort it out.
Questions? Call the family at (262) 376-5390 or email alex@americannaturalpremium.com. We’re American Natural Premium, a family business in Grafton, Wisconsin.