Last updated: September 19, 2026
Every order ships by UPS. Orders over $50 ship free anywhere in the lower 48 states.
Where we ship
We ship to street addresses in the 48 contiguous United States. We don’t currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or outside the United States, and checkout won’t offer shipping to those addresses.
Because we ship by UPS, please use a street address rather than a P.O. box.
Shipping cost
- Orders over $50: free shipping anywhere in the lower 48.
- Orders under $50: shipping is calculated live at checkout from UPS rates for your ZIP code and the weight of your order. You’ll see the cost before you pay.
The $50 free-shipping threshold is based on your order subtotal after any discounts and before tax and shipping.
When your order ships
- Orders ship the same or next weekday.
- Orders placed on a weekend or holiday ship the next weekday.
Delivery times
UPS delivery time depends on where you live. Your estimated delivery date is shown with your shipping rate at checkout. Most orders arrive within about five business days after they ship.
Delivery dates are estimates from UPS, not guarantees. Weather and carrier delays are outside our control, but we’ll always help you track down a late package.
Tracking your order
Once your order ships, we’ll email you a UPS tracking number. You can also check your order status any time in My Account.
Changing or canceling an order
Because orders ship fast, please call (262) 376-5390 right away if you need to change your address or cancel. We can change or cancel an order any time before it is handed to UPS, and we’ll refund a canceled order in full. Once it’s with UPS we can’t redirect or cancel it, so it’s treated like any other delivered order and our guarantee takes over from there.
Damaged, missing or wrong items
If your order arrives damaged, is missing something, or isn’t what you ordered, please contact us within 3 days of delivery with your order number and a photo of the bag and box. We’ll make it right, and you won’t pay shipping on the fix.
Lost or late packages
If tracking shows your package as delivered but you can’t find it, or it hasn’t arrived within 7 days after the estimated delivery date, please call us. We’ll open a claim with UPS and send a replacement or issue a refund once the claim is resolved. Reporting it promptly helps, because UPS puts time limits on claims.
Address accuracy
Please double-check your shipping address at checkout. If a package comes back to us because the address was incomplete or incorrect, we’ll gladly help you get it sorted, but the cost of shipping it out again is yours. If you’d rather not reship, we’ll refund the product and keep the original shipping cost.
Returns
We don’t accept product returns, except when a bag needs to be tested or inspected for a quality concern (we’ll arrange that with you and send a prepaid label). If a recipe just isn’t right for your dog, our Satisfaction Guarantee covers an exchange or refund. See Returns & Refunds for details.
Questions? Call the family at (262) 376-5390 or email alex@americannaturalpremium.com. We’re American Natural Premium, a family business in Grafton, Wisconsin.